Privacy Policy

This Privacy Policy describes how ,collects uses, and discloses your Personal Information when you visit or make a purchase from the site. Collecting Personal Information. When you visit the site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels . Disclosure for a business purpose: shared with our processor Shopify .

Order information Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify  Customer support information Examples of Personal Information collected. Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: Minors The Site is not intended for individuals under the age of .


We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt-out of Google Analytics here: We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at You can opt out of targeted advertising by:  FACEBOOK - GOOGLE - BING -] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent;

The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. Automatic decision-making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours. Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days. Selling Personal Information Our Site Does not sell Personal Information, Your right. In case you have any suspicions or uncertainties regarding our use of your data, feel free to notify us directly. GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below . Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: CCPA If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below .

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services. Cookies Necessary for the Functioning of the Store Name Function _ab Used in connection with access to admin. _secure_session_id Used in connection with navigation through a storefront. cart Used in connection with shopping cart. cart_sig. Used in connection with checkout. cart_ts Used in connection with checkout. checkout_token Used in connection with checkout. secret Used in connection with checkout. secure_customer_sig Used in connection with customer login. storefront_digest Used in connection with customer login. _shopify_u Used to facilitate updating customer account information. Reporting and Analytics Name Function _tracking_consent Tracking preferences. _landing_page Track landing pages _orig_referrer Track landing pages _s Shopify analytics. _shopify_fs Shopify analytics. _shopify_s Shopify analytics. _shopify_sa_p Shopify analytics relating to marketing & referrals. _shopify_sa_t Shopify analytics relating to marketing & referrals. _shopify_y Shopify analytics. _y Shopify analytics. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at  or by mail using the details provided below:

Hello Quality,, 4 ferrous Street Brackenfell, Cape Town, Western Cape, 7560, South Africa Last updated: [05/05/2021 If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: :

Get to know Cass & Jump Jet

  • Cassidy Clarke: What an incredible journey it has been with my best four-legged friend “Jump Jet” Together we
    started in the baby showjumping classes in 2015 & slowly worked our way up
    the grades. Some moments have been a challenge but others equally rewarding and

    Fast forward to 2018, we met the owners of Hello Quality Equestrian. In August that year, we were lucky to join the team as Brand Ambassadors. A big
    thank you to HQE for their ongoing support and their incredibly beautiful,
    hand-made products that I am very lucky to ride in every day!

    In the last year or so, Jumpy and I have had some incredible moments together and have managed to start 2020 with a bang - jumping clear and placing in our first graded 1.25m class. I am very excited for the future... Jumpy has allowed me to dream big and that’s exactly what I’m doing! This year I’d love to travel to a few away shows particularly Olympia in George and possibly SA Adult SJ Champs in Stokkiesdraai towards the end of the year.

    My biggest goal this year is to compete in the 1.3m classes. I am very lucky to be sitting on such an honest, talented & special thoroughbred that has allowed me to dream this big!. I hope 2020 will be a fantastic year for all riders and especially for the Hello Quality Equestrian team. Best of luck andsuccess to Hello Quality Equestrian - you guys rock!|

Meet Neriske & Origan

  • We are super excited to welcome Neriske Prinsloo who
    has joined the Hello Quality Equestrian team as a Brand Ambassador😍

    Neriské is a professional Show Jumper who began riding at the age of nine when her dad helped her to save up for her first pony named Slippers.
    Today she is one of SA’s top riders on the FEI world ranking list.

    Even as a young adult she was not sponsored but still believed she can make it to the top and be an Olympian. With talent, hard work and dedication
    she worked herself up to compete at the highest level. Some of the highlights
    of her early career were winning the World Cup Final Qualifier in Cape Town
    2010 on Bill Clinton, winning the Avis Micro Derby 2010 on White Spirit C and
    she came 2nd in the SA Riders Champs 2011 on Balito Bay.

    She chased her dream and went overseas in 2010 without anything else than pure guts and determination. Neriské and Bill Clinton competed
    successfully internationally with highlights jumping at the CSI4* Grand Prix 1.60m of Antwerpen in Belgium on Bill Clinton 2013, CSI4* Grand Prix 1.60m of Lummen in Belgium and CSI4* Doha World Cup 1.60m in Qatar. Neriské competed with Effect van den Bisschop for South Africa in the 2014 World Equestrian

    Neriské competed successfully in the Longines Global Champions Tour, Olympic Qualifiers, CSIW5*****, CSIO5*****, CSI4****, CSI3***, CSI2** and CSIYH
    vents the past few years on her young horses and as a working rider for other studs.

    In 2015 Neriske decided she wants to use her experience and lessons learned abroad together with the success she experienced in her career to give back to her country and community. She is still competing as a professional
    show-jumper and getting top results in National, Provincial and Local shows since she came back to South Africa.

    Neriské Prinsloo bought a farm in Middelburg, Mpumalanga and is in the process of starting a world-class Equestrian Venue, including international
    standard fiber arenas to accommodate World Cup Events. One of her goals is to
    invest in upcoming talent and build a Mpumalanga Team up on each level and taking them to the very top.

  • Cape Town

    Hello Quality Equestrian

    4 Ferrous St,


    Cape Town,


  • Johannesburg

    Hello Quality Equestrian Kyalami

    29 Macintyre Rd, Glenferness AH,