We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@helloquality.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@helloquality.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalized items), We also do not accept returns on sale items or gift cards.
Exchanges We allow exchanges for other items of the same value, Gift Cards or store credit.
Refunds
Refunds are made available only when an item is bought online and not dispatched, this will be made between 3-6 working days. If a Purchaser Cancels an Order after making a Credit/Debit Card Payment Or if a Discount needs to be applied after a Website Processing Error (Which will be investigated fairly) Partially why a Refund takes 3-6 working days are to ensure a true reflection of funds/payment at our Bank before we reimburse the Purchaser.
